Support
Froggies is a one-person project. Mail comes straight to me.
If something is broken, confusing or just annoying, write to support@froggies.app. Bug reports and blunt opinions are both welcome.
What to put in the mail
The more of this you can give me, the better the chance I can actually fix it:
- Your device, for example iPhone 13 or iPad Air.
- Your iOS or iPadOS version, from Settings, General, About.
- Which level you were on, if it is about a level.
- What you did, what happened, and what you expected instead.
- A screenshot, if there is something to see.
English or Czech, whichever is easier for you.
A few things that come up
I paid and the levels are locked again. Reinstalling or switching to a new phone can leave the app looking empty. Open the shop inside the game and use Restore Purchases. It asks Apple what you own and puts it back. Make sure you are signed in with the same Apple Account you bought it with.
My progress did not move to my new phone. Your purchases, wands and hints travel with your Apple Account if iCloud Keychain is on. The stars and best scores for each level are kept on the device itself and do not move.
I am stuck on a level. Every level in the game can be solved without help, so there is always a way through. A hint will show you one winning move; a magic wand gets one froggie out of a corner. If you want the full sweep, replaying the level and finishing with the yellow princess is what the three gold stars are for.
The game is quiet. Sound and music each have their own switch in the menu, and the iPhone silent switch mutes the game too.
Privacy
Froggies collects nothing about you. The details are on the privacy page.